This Terms of Service Agreement ("Agreement") is entered into between collectlean.com ("Company," "we," "us," or "our") and the entity or person ("Customer," "you," or "your") who registers to use the collectlean.com cash collection management platform (the "Service"). By accessing or using the Service, you agree to be bound by this Agreement.

1. Service Description

1.1. The Service is a software-as-a-service platform that provides accounts receivable management, tracking, and reporting capabilities. The Service includes features for managing collection processes, automated communications, and analytics.

1.2. The Company explicitly does not process, handle, or facilitate any financial transactions between Customers and their clients. The Service is strictly a management and tracking tool.

2. Account Registration and Eligibility

2.1. To access the Service, you must register for an account. You represent and warrant that: (a) you are a business entity or authorized representative thereof; (b) you have the legal authority to enter into this Agreement; and (c) all information provided during registration is accurate and complete.

2.2. Each business entity requires a separate account unless explicitly authorized by the Company in writing. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

3. Customer Obligations

3.1. You shall: (a) comply with all applicable laws and regulations regarding debt collection and business practices in your jurisdiction; (b) maintain accurate and current information within the Service; (c) implement reasonable security measures to prevent unauthorized access to your account; and (d) promptly notify us of any security breaches or unauthorized access.

3.2. You shall not: (a) use the Service for any unlawful purpose; (b) interfere with the proper operation of the Service; (c) attempt to gain unauthorized access to the Service or its related systems; or (d) transmit any viruses, malware, or other harmful computer code.

4. Intellectual Property Rights

4.1. The Service and all related intellectual property rights are and shall remain the exclusive property of the Company. Nothing in this Agreement grants you any right, title, or interest in the Service, other than the right to use it in accordance with this Agreement.

5. Disclaimer of Warranties

5.1. THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

5.2. The Company does not warrant that: (a) the Service will meet your requirements; (b) the Service will be uninterrupted, timely, secure, or error-free; (c) any information obtained through the Service will be accurate or reliable; or (d) any errors in the Service will be corrected.

6. Limitation of Liability

6.1. IN NO EVENT SHALL THE COMPANY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICE.

7. Term and Termination

7.1. This Agreement remains in effect until terminated by either party. The Company may terminate or suspend your access to the Service immediately upon written notice to you for any breach of this Agreement.

7.2. Upon termination: (a) all rights granted to you under this Agreement will immediately cease; (b) you must cease all use of the Service; and (c) you must pay any outstanding fees owed to the Company.

8. Governing Law

8.1. This Agreement shall be governed by and construed in accordance with applicable laws. Any legal action or proceeding arising under this Agreement shall be subject to the appropriate legal jurisdiction where the Company operates.

9. Modifications to Agreement

9.1. The Company reserves the right to modify this Agreement at any time. We will notify you of any material changes by posting the updated Agreement on our website or through the Service. Your continued use of the Service after such modifications constitutes acceptance of the updated Agreement.

10. Refund Policy

We are committed to ensuring that our service meets your needs. If you find that our Service solution isn't the right fit, you may request a full refund within 14 days of your subscription purchase. After this period, charges become final and non-refundable.

Refunds may be granted in the following situations:

The service does not meet your business requirements, and you realize within the first 14 days that it is not the right solution for your workflow.
You experience technical issues that prevent proper use of the software, and our support team is unable to resolve them in a reasonable timeframe.
You accidentally purchased the wrong plan and contacted us before making significant use of the service.
You were charged unexpectedly due to an auto-renewal and contacted us within a reasonable period.

To request a refund, please contact our support team at support@collectlean.com with your purchase details. Our team will review your request promptly and process your refund if the criteria are met. This policy applies uniformly across all subscription plans, including both our Essential and Enterprise offerings.

11. Contact Information

For inquiries regarding this Agreement, please contact us at: legal@collectlean.com